POLICIES
Thank you for shopping with our online clothing brand! We value your satisfaction and want to ensure that you have a seamless shopping experience. In the event that you need to return or exchange an item, please review our return policy outlined below:
Return Eligibility:
Items must be returned within [X] days from the date of delivery.
The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
We do not accept returns on undergarments, swimwear, or any item marked as non-returnable for hygiene reasons.
Return Process:
To initiate a return, please log in to your account on our website and navigate to the "Order History" or "Returns" section.
Select the item(s) you wish to return and provide the reason for the return.
Our customer support team will review your request and provide you with a return authorization or a return shipping label if applicable.
Pack the item securely in its original packaging and include all accessories, tags, and labels.
Attach the return shipping label provided by our customer support team, if applicable.
Return Shipping:
If the return is due to our error, such as a defective or incorrect item, we will cover the return shipping costs and arrange for a pickup.
If the return is due to a change of mind or an incorrect size or color choice, the customer is responsible for the return shipping costs. We recommend using a reliable and trackable shipping method.
Refund or Exchange:
Once we receive the returned item and verify its condition, we will initiate the refund or exchange process.
Refunds will be issued to the original payment method within [X] business days after receiving the returned item.
In the case of an exchange, we will ship the requested replacement item to you after receiving the returned item.
Store Credit:
If you prefer a store credit instead of a refund, we can provide you with a credit voucher that can be used towards future purchases on our website.
Non-Refundable Items:
Certain items may be non-refundable, such as discounted or clearance items, personalized or customized products, or items marked as final sale. Please refer to the product description or contact our customer support team for clarification.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team immediately with photographic evidence. We will arrange for a replacement or refund, depending on product availability and your preference.
Please note that this return policy is subject to change without prior notice. We encourage you to review the policy before making a purchase. For any further inquiries or assistance regarding returns, exchanges, or refunds, please contact our customer support team through our website or email.